processes withdrawal requests from Monday to Friday 9am - 5pm GMT+8/UTC+8, excluding public holidays. Please keep track of these holidays in Singapore and time your trading accordingly.

  • Withdrawal request received before 5pm, will be processed on the same day
  • Withdrawal request received after 5pm will be processed the next day

With a strong focus on security, we partnered with Ledger to be the first digital asset exchange in Asia to use the Ledger Vault solution (100% cold wallet storage). In addition, all requests go through extensive balance and security check before processing, so crypto withdrawals can take up to one to two working days. Your withdrawal could be slightly delayed or halted, due to security checks and technical issues.

We know that crypto price movements can vary quickly and will do our very best to have your withdrawals sent to the blockchain as fast as possible. Nevertheless, security is vital for us. Do set up your 2FA options and ensure that the minimum withdrawal amount is met to speed up the process.

You may like to refer to the withdrawal amount, fees and limit here too.